Select Full Download to get a copy of the entire book (164 pages).
Or download the individual parts below. If you have any issues downloading, please email shantal.raymer@kalibrilabs.com.
Part I: Digital Disruption
- 10 Things You Need to Know
- Overview and History
- The Elements of Disruption in Hospitality Distribution
- The Digital Players
- Future Disruption on the Horizon: Consumer Behavior and New Technology
- Hospitality Stakeholders
- Implications for Consumers: Policy and Legislation
Part II: Hotel Performance
- Six Things You Need to Know
- Hotel Performance Trends
- Key Metrics
- Commercial and Leisure Mix
- Channel and Rate Category Mix
- Cost of Acquisition
- Days of Week and Length of Stay Performance
- Analysis by Location Types & Markets
Part III: Guide to Commercial Strategy
- Five Things You Need to Know
- Commercial Strategy Context and Definitions
- The Commercial Strategy Model
- Moving Into the Commercial Strategy Mindset
- Managing for Asset Value Growth: Getting Fluent in the Language of Owners
- Deploying Commercial Strategy
- Case Studies
- Loyalty and Lifetime Value Consideration
